Ops workspace

An on-call workspace on SvDockManager that runs a whole incident: a deploy rolls out and the service degrades, an alert rule tints its row and opens an incident, the on-call primary is paged and acknowledges, and rolling the deploy back recovers it. Panes hold a live service grid, p50 / p95 / p99 latency and error charts, an incident board (one SvGrid, Board or Table), deploys, on-call and an alert feed; an incident opens a drawer with its timeline, notes, severity and status. Panes drag, tab, float and save. (requires @svgrid/enterprise)

A live, editable Svelte 5 data grid example from the SvGrid gallery (App Templates). See the SvGrid documentation for the full API.

About this example

An on-call operations workspace in Svelte 5 built on SvDockManager that runs a whole incident. A deploy rolls out and the service degrades; an alert rule tints its row in the live service grid and opens an incident; the team's on-call primary is paged and acknowledges; rolling the deploy back recovers the service and moves the incident to Mitigated. Panes hold p50, p95 and p99 latency and error charts, a Kanban incident board that switches to a table, deploys, on-call and an alert feed. Each incident opens a drawer with its timeline, notes, severity and status, and the pane layout saves to localStorage.

An on-call workspace on SvDockManager. Panes: a live service grid, p50 / p95 / p99 latency and error charts for the selected service, an incident board (Board or Table over the same SvGrid), deploys, on-call and an alert feed. Every pane drags, tabs, floats and auto-hides, and the arrangement saves to localStorage.

The panes run one incident loop, the way a real on-call tool does: 1. A deploy goes out (progress, then live) and the service degrades. 2. An alert rule fires: the row tints, the feed logs it, an incident opens in Triage and the team's primary is paged. 3. The primary acknowledges; the incident's timeline records each step. 4. Rolling back the deploy recovers the service and moves the incident to Mitigated; resolve it from the incident drawer. A scripted bad deploy runs the loop a few seconds after load; Inject failure runs it again on the selected service.

Dock layout, grid, charts, drawer: @svgrid/grid. Alert rules, Kanban board renderer, export: @svgrid/enterprise.

Imports, features and API used

Imports: svelte, @svgrid/grid, @svgrid/grid/format, @svgrid/enterprise

Frequently asked questions

Which parts of this template need @svgrid/enterprise?

The alert rules engine, the Kanban board renderer and export. The docking layout, the live grid, the sparklines, the charts and the incident drawer are in the MIT @svgrid/grid package.

How does an alert open an incident?

The alert rules write fired events to alertStore. An effect in the template reads new events from its own two rules and opens an incident for the service, or escalates the open one if the new event is more severe, then pages the team's primary. Events fired before the workspace mounted are ignored.

What goes on an incident's timeline?

Every change: who opened it and why, each page and acknowledgement, severity, status and commander changes, the rollback, and any note typed in the drawer. Each entry carries its time and author, which is what a postmortem is written from.

Can users rearrange and keep the layout?

Yes. Panes drag between tab groups, float, maximize and auto-hide. The whole arrangement is one serializable DockManagerState; Save layout writes it to localStorage and the workspace reads it back on load. Reset restores the default.

Where would real metrics and deploys come from?

The tick function stands in for a metrics feed and ship() for your deploy pipeline. Replace them with a WebSocket or a poll that writes rows into the services and deploys arrays; the grid, the alert rules, the charts, the KPIs and the incident loop all read from those arrays.

Related documentation

Source code (502-ops-workspace.svelte)

<script lang="ts">
  /**
   * 502. Ops workspace (app template)
   * ---------------------------------
   * An on-call workspace on SvDockManager. Panes: a live service grid,
   * p50 / p95 / p99 latency and error charts for the selected service, an
   * incident board (Board or Table over the same SvGrid), deploys, on-call and
   * an alert feed. Every pane drags, tabs, floats and auto-hides, and the
   * arrangement saves to localStorage.
   *
   * The panes run one incident loop, the way a real on-call tool does:
   *   1. A deploy goes out (progress, then live) and the service degrades.
   *   2. An alert rule fires: the row tints, the feed logs it, an incident
   *      opens in Triage and the team's primary is paged.
   *   3. The primary acknowledges; the incident's timeline records each step.
   *   4. Rolling back the deploy recovers the service and moves the incident
   *      to Mitigated; resolve it from the incident drawer.
   * A scripted bad deploy runs the loop a few seconds after load; Inject
   * failure runs it again on the selected service.
   *
   * Dock layout, grid, charts, drawer: @svgrid/grid.
   * Alert rules, Kanban board renderer, export: @svgrid/enterprise.
   */
  import { untrack } from 'svelte'
  import {
    SvGrid,
    SvDockManager,
    SvChart,
    SvDrawer,
    SvMenu,
    SvAvatar,
    SvToaster,
    toast,
    renderSnippet,
    dockGroup,
    dockTabs,
    dockPane,
    type ColumnDef,
    type ChartSpec,
    type DockManagerState,
    type MenuItem,
    type SvGridApi,
    type BoardCardMoveEvent,
  } from '@svgrid/grid'
  import type { ConditionalFormat } from '@svgrid/grid/format'
  import {
    SvGridAlerts,
    alertStore,
    enableAlerts,
    enableBoardView,
    installEnterprise,
    type AlertEvent,
    type AlertRule,
    type EnterpriseGridApi,
    type ExportColumn,
    type ExportFormat,
    type ExprColumn,
  } from '@svgrid/enterprise'

  enableAlerts()
  enableBoardView()

  // ---- Domain ---------------------------------------------------------------
  type Status = 'healthy' | 'degraded' | 'down'
  type Service = {
    id: string
    name: string
    team: string
    tier: 'P0' | 'P1' | 'P2'
    region: string
    rps: number
    p95: number
    errorPct: number
    cpu: number
    version: string
    status: Status
    p95History: number[]
  }
  type Baseline = { p95: number; rps: number; err: number; cpu: number }
  type IncStatus = 'triage' | 'investigating' | 'mitigated' | 'resolved'
  type Severity = 'SEV1' | 'SEV2' | 'SEV3'
  type TimelineEntry = { at: number; who: string; text: string; kind: 'open' | 'status' | 'sev' | 'page' | 'ack' | 'note' | 'deploy' }
  type Incident = {
    id: string
    title: string
    service: string
    severity: Severity
    status: IncStatus
    commander: string
    opened: string
    source: 'alert' | 'manual'
    timeline: TimelineEntry[]
  }
  type Deploy = {
    id: number
    service: string
    version: string
    from: string
    author: string
    at: number
    sha: string
    message: string
    kind: 'deploy' | 'rollback'
    state: 'deploying' | 'live'
    progress: number
    rolledBack?: boolean
    /** A bad deploy turns its service sour once it is live. */
    chaos?: Chaos['kind']
  }
  type Chaos = { kind: 'latency' | 'errors'; ticks: number }

  const SLO_P95 = 800
  const ERROR_LIMIT = 5
  const HISTORY = 40
  const TICK_MS = 1500
  const ME = 'Robin Hale'

  const ROTA: Record<string, { primary: string; secondary: string; until: number }> = {
    Payments: { primary: 'Priya Nair', secondary: 'Leo Marsh', until: 18 },
    Platform: { primary: 'Owen Bradley', secondary: 'Ana Ruiz', until: 20 },
    Growth: { primary: 'Grace Kim', secondary: 'Tom Haas', until: 17 },
    Search: { primary: 'Sam Ortiz', secondary: 'Ivy Okafor', until: 19 },
    Data: { primary: 'Mia Chen', secondary: 'Lena Fischer', until: 18 },
  }
  const PEOPLE = [ME, ...Object.values(ROTA).flatMap((r) => [r.primary, r.secondary])]

  const SEED: Array<Omit<Service, 'rps' | 'p95' | 'errorPct' | 'cpu' | 'status' | 'p95History'> & Baseline> = [
    { id: 'checkout-api', name: 'checkout-api', team: 'Payments', tier: 'P0', region: 'us-east', version: 'v2.13.4', p95: 310, rps: 1840, err: 0.4, cpu: 52 },
    { id: 'payments-gw', name: 'payments-gw', team: 'Payments', tier: 'P0', region: 'us-east', version: 'v5.2.0', p95: 420, rps: 960, err: 0.6, cpu: 47 },
    { id: 'auth', name: 'auth', team: 'Platform', tier: 'P0', region: 'global', version: 'v8.0.3', p95: 95, rps: 5200, err: 0.1, cpu: 38 },
    { id: 'edge-proxy', name: 'edge-proxy', team: 'Platform', tier: 'P0', region: 'global', version: 'v1.31.0', p95: 42, rps: 14800, err: 0.05, cpu: 61 },
    { id: 'catalog', name: 'catalog', team: 'Growth', tier: 'P1', region: 'eu-west', version: 'v3.9.1', p95: 180, rps: 3100, err: 0.3, cpu: 44 },
    { id: 'search', name: 'search', team: 'Search', tier: 'P1', region: 'eu-west', version: 'v12.4.2', p95: 260, rps: 2650, err: 0.5, cpu: 66 },
    { id: 'recommendations', name: 'recommendations', team: 'Growth', tier: 'P2', region: 'eu-west', version: 'v0.18.7', p95: 540, rps: 720, err: 0.8, cpu: 71 },
    { id: 'notifications', name: 'notifications', team: 'Platform', tier: 'P1', region: 'us-west', version: 'v4.4.0', p95: 150, rps: 1300, err: 0.2, cpu: 29 },
    { id: 'orders', name: 'orders', team: 'Payments', tier: 'P0', region: 'us-east', version: 'v6.1.2', p95: 230, rps: 1500, err: 0.3, cpu: 41 },
    { id: 'inventory', name: 'inventory', team: 'Data', tier: 'P1', region: 'us-west', version: 'v2.2.9', p95: 205, rps: 880, err: 0.4, cpu: 35 },
    { id: 'analytics-ingest', name: 'analytics-ingest', team: 'Data', tier: 'P2', region: 'us-west', version: 'v9.0.0', p95: 610, rps: 4100, err: 1.1, cpu: 78 },
    { id: 'media', name: 'media', team: 'Growth', tier: 'P2', region: 'ap-south', version: 'v1.6.3', p95: 330, rps: 640, err: 0.6, cpu: 33 },
  ]
  const base = new Map<string, Baseline>(SEED.map((s) => [s.id, { p95: s.p95, rps: s.rps, err: s.err, cpu: s.cpu }]))
  const teamOf = (serviceId: string) => SEED.find((s) => s.id === serviceId)?.team ?? 'Platform'

  const statusOf = (s: { p95: number; errorPct: number }): Status =>
    s.errorPct > ERROR_LIMIT ? 'down' : s.p95 > SLO_P95 || s.errorPct > 2 ? 'degraded' : 'healthy'
  const round = (n: number, d = 0) => Math.round(n * 10 ** d) / 10 ** d

  // A seeded random walk, so the first frames look the same every visit.
  let rngState = 7
  const rnd = () => ((rngState = (rngState * 16807) % 2147483647) / 2147483647)
  const shaOf = () => Array.from({ length: 7 }, () => '0123456789abcdef'[Math.floor(rnd() * 16)]).join('')

  const firstRows: Service[] = SEED.map((s) => {
    const hist = Array.from({ length: HISTORY }, () => round(s.p95 * (0.9 + rnd() * 0.2)))
    const row = { ...s, rps: s.rps, p95: hist[HISTORY - 1]!, errorPct: s.err, cpu: s.cpu, p95History: hist }
    return { ...row, status: statusOf(row) }
  })
  let services = $state.raw<Service[]>(firstRows)
  // Percentile and error histories live beside the rows; the grid has no use for them.
  const p50Hist = new Map<string, number[]>(firstRows.map((s) => [s.id, s.p95History.map((v) => round(v * (0.48 + rnd() * 0.06)))]))
  const p99Hist = new Map<string, number[]>(firstRows.map((s) => [s.id, s.p95History.map((v) => round(v * (1.5 + rnd() * 0.3)))]))
  const errHistory = new Map<string, number[]>(SEED.map((s) => [s.id, Array.from({ length: HISTORY }, () => round(s.err * (0.8 + rnd() * 0.4), 2))]))
  let histVersion = $state(0)
  const chaos = new Map<string, Chaos>()

  // Wall clock for relative times and the UTC readout, so "3m ago" keeps moving.
  let now = $state(Date.now())
  $effect(() => {
    const t = setInterval(() => (now = Date.now()), 1000)
    return () => clearInterval(t)
  })
  const utc = $derived(new Date(now).toISOString().slice(11, 19))

  let paused = $state(false)
  let tickCount = 0
  const hms = (t: number) => new Date(t).toLocaleTimeString([], { hour: '2-digit', minute: '2-digit', second: '2-digit' })
  let clock = $state<string[]>(Array.from({ length: HISTORY }, (_, i) => hms(Date.now() - (HISTORY - 1 - i) * TICK_MS)))

  function tick() {
    if (paused) return
    tickCount++
    // One scripted bad deploy a few seconds in, so the loop runs without a click.
    if (tickCount === 2) ship('checkout-api', 'latency', 'ci-bot', 'Batch tax lookups per cart instead of per line')
    advanceDeploys()
    services = services.map((s) => {
      const b = base.get(s.id)!
      const c = chaos.get(s.id)
      const wobble = () => 1 + (rnd() - 0.5) * 0.18
      let p95 = b.p95 * wobble()
      let errorPct = b.err * (0.7 + rnd() * 0.6)
      let rps = b.rps * wobble()
      let cpu = b.cpu * (0.92 + rnd() * 0.16)
      if (c) {
        const ramp = Math.min(1, (40 - c.ticks) / 4 + 0.25)
        // Additive, so even a 40 ms service crosses the SLO when it breaks.
        if (c.kind === 'latency') { p95 += (900 + rnd() * 600) * ramp; cpu = Math.min(99, cpu * 1.45); errorPct += 1.2 * ramp }
        else { errorPct = 6 + rnd() * 6 * ramp; rps *= 0.82 }
        c.ticks--
        if (c.ticks <= 0) chaos.delete(s.id)
      }
      const next = { ...s, p95: round(p95), errorPct: round(errorPct, 2), rps: round(rps), cpu: round(cpu), p95History: [...s.p95History.slice(1), round(p95)] }
      push(p50Hist, s.id, round(p95 * (0.48 + rnd() * 0.06)))
      push(p99Hist, s.id, round(p95 * (1.5 + rnd() * 0.3)))
      push(errHistory, s.id, next.errorPct)
      return { ...next, status: statusOf(next) }
    })
    histVersion++
    clock = [...clock.slice(1), hms(Date.now())]
  }
  function push(map: Map<string, number[]>, id: string, v: number) {
    const arr = map.get(id)!
    arr.push(v)
    arr.shift()
  }
  $effect(() => {
    const t = setInterval(tick, TICK_MS)
    return () => clearInterval(t)
  })

  // Timers the workspace starts (page acknowledgements); cleared on unmount.
  const timers = new Set<ReturnType<typeof setTimeout>>()
  const later = (ms: number, fn: () => void) => {
    const t = setTimeout(() => { timers.delete(t); fn() }, ms)
    timers.add(t)
  }
  $effect(() => () => { for (const t of timers) clearTimeout(t) })

  const ago = (t: number) => {
    const s = Math.max(0, Math.round((now - t) / 1000))
    if (s < 45) return 'just now'
    const m = Math.round(s / 60)
    return m < 60 ? `${m}m ago` : `${Math.floor(m / 60)}h ${m % 60}m ago`
  }
  const age = (iso: string) => {
    const m = Math.max(0, Math.floor((now - new Date(iso).getTime()) / 60_000))
    return m < 1 ? 'now' : m < 60 ? `${m}m` : `${Math.floor(m / 60)}h ${m % 60}m`
  }
  const clockTime = (t: number) => new Date(t).toLocaleTimeString([], { hour: '2-digit', minute: '2-digit', second: '2-digit' })

  // ---- Deploys ----------------------------------------------------------------
  let deploySeq = 0
  const minutesAgo = (m: number) => Date.now() - m * 60_000
  const liveDeploy = (d: Omit<Deploy, 'id' | 'kind' | 'state' | 'progress' | 'sha'>): Deploy => ({ id: ++deploySeq, kind: 'deploy', state: 'live', progress: 100, sha: shaOf(), ...d })
  let deploys = $state<Deploy[]>([
    liveDeploy({ service: 'search', version: 'v12.4.2', from: 'v12.4.1', author: 'sam', at: minutesAgo(38), message: 'Cache facet counts per shard' }),
    liveDeploy({ service: 'auth', version: 'v8.0.3', from: 'v8.0.2', author: 'owen', at: minutesAgo(95), message: 'Rotate signing keys without dropping sessions' }),
    liveDeploy({ service: 'catalog', version: 'v3.9.1', from: 'v3.9.0', author: 'grace', at: minutesAgo(160), message: 'Variant images served from the CDN' }),
    liveDeploy({ service: 'orders', version: 'v6.1.2', from: 'v6.1.1', author: 'priya', at: minutesAgo(240), message: 'Idempotency keys on order create' }),
  ])
  const bump = (v: string) => v.replace(/(\d+)$/, (n) => String(Number(n) + 1))

  /** A deploy: three ticks of progress, then live. A bad one turns its service sour. */
  function ship(id: string, kind: Chaos['kind'] | undefined, author: string, message: string) {
    const s = services.find((x) => x.id === id)
    if (!s) return
    const pending = deploys.find((d) => d.service === id && d.state === 'deploying')
    if (pending) return
    deploys = [{ id: ++deploySeq, service: id, version: bump(s.version), from: s.version, author, at: Date.now(), sha: shaOf(), message, kind: 'deploy', state: 'deploying', progress: 8, chaos: kind }, ...deploys]
  }
  function advanceDeploys() {
    if (!deploys.some((d) => d.state === 'deploying')) return
    deploys = deploys.map((d) => {
      if (d.state !== 'deploying') return d
      const progress = Math.min(100, d.progress + 34)
      if (progress < 100) return { ...d, progress }
      services = services.map((x) => (x.id === d.service ? { ...x, version: d.version } : x))
      if (d.chaos) chaos.set(d.service, { kind: d.chaos, ticks: 40 })
      untrack(() => toast(`${d.service} ${d.version} is live`, { title: 'Deploy finished' }))
      return { ...d, progress: 100, state: 'live' as const, at: Date.now() }
    })
  }

  /** Only the newest live entry per service can be undone, and only a deploy. */
  const latestEntry = $derived(deploys.reduceRight((m, d) => m.set(d.service, d.id), new Map<string, number>()))
  const canRollback = (d: Deploy) => d.kind === 'deploy' && d.state === 'live' && latestEntry.get(d.service) === d.id
  function rollback(d: Deploy) {
    chaos.delete(d.service)
    services = services.map((x) => (x.id === d.service ? { ...x, version: d.from } : x))
    deploys = [
      { id: ++deploySeq, service: d.service, version: d.from, from: d.version, author: 'you', at: Date.now(), sha: d.sha, message: `Revert "${d.message}"`, kind: 'rollback', state: 'live', progress: 100 },
      ...deploys.map((x) => (x.id === d.id ? { ...x, rolledBack: true } : x)),
    ]
    const moved = incidents.filter((i) => i.service === d.service && (i.status === 'triage' || i.status === 'investigating'))
    for (const i of incidents.filter((x) => x.service === d.service && x.status !== 'resolved')) log(i.id, ME, `Rolled back ${d.service} to ${d.from}`, 'deploy')
    for (const i of moved) setStatus(i.id, 'mitigated', ME)
    toast.success(`${d.service} rolled back to ${d.from}${moved.length ? `; ${moved.map((i) => i.id).join(', ')} moved to Mitigated` : ''}`)
  }

  // ---- Incidents ----------------------------------------------------------------
  let incSeq = 1040
  const isoAgo = (m: number) => new Date(minutesAgo(m)).toISOString()
  const STATUS_LABEL: Record<IncStatus, string> = { triage: 'Triage', investigating: 'Investigating', mitigated: 'Mitigated', resolved: 'Resolved' }
  let incidents = $state<Incident[]>([
    { id: `INC-${++incSeq}`, title: 'search: slow facet queries in eu-west', service: 'search', severity: 'SEV3', status: 'investigating', commander: 'Sam Ortiz', opened: isoAgo(52), source: 'manual',
      timeline: [
        { at: minutesAgo(52), who: 'Ivy Okafor', text: 'Opened from a support ticket', kind: 'open' },
        { at: minutesAgo(49), who: 'Sam Ortiz', text: 'Took command', kind: 'ack' },
        { at: minutesAgo(31), who: 'Sam Ortiz', text: 'Status: Triage to Investigating', kind: 'status' },
        { at: minutesAgo(18), who: 'Sam Ortiz', text: 'Only shards 3 and 7 are slow; their cache hit rate dropped after the reindex', kind: 'note' },
      ] },
    { id: `INC-${++incSeq}`, title: 'analytics-ingest: consumer lag above 2 min', service: 'analytics-ingest', severity: 'SEV3', status: 'mitigated', commander: 'Mia Chen', opened: isoAgo(130), source: 'alert',
      timeline: [
        { at: minutesAgo(130), who: 'Alert rules', text: 'Opened: consumer lag above 2 min', kind: 'open' },
        { at: minutesAgo(128), who: 'Mia Chen', text: 'Acknowledged the page', kind: 'ack' },
        { at: minutesAgo(96), who: 'Mia Chen', text: 'Scaled consumers from 6 to 10; lag is draining', kind: 'note' },
        { at: minutesAgo(80), who: 'Mia Chen', text: 'Status: Investigating to Mitigated', kind: 'status' },
      ] },
    { id: `INC-${++incSeq}`, title: 'auth: token refresh 401s after rotation', service: 'auth', severity: 'SEV2', status: 'resolved', commander: 'Owen Bradley', opened: isoAgo(400), source: 'alert',
      timeline: [
        { at: minutesAgo(400), who: 'Alert rules', text: 'Opened: error rate over 5%', kind: 'open' },
        { at: minutesAgo(397), who: 'Owen Bradley', text: 'Acknowledged the page', kind: 'ack' },
        { at: minutesAgo(360), who: 'Owen Bradley', text: 'Status: Mitigated to Resolved', kind: 'status' },
      ] },
  ])
  const openIncidents = $derived(incidents.filter((i) => i.status !== 'resolved').length)
  const openSev1 = $derived(incidents.filter((i) => i.status !== 'resolved' && i.severity === 'SEV1').length)

  function log(id: string, who: string, text: string, kind: TimelineEntry['kind']) {
    incidents = incidents.map((i) => (i.id === id ? { ...i, timeline: [...i.timeline, { at: Date.now(), who, text, kind }] } : i))
  }
  function setStatus(id: string, status: IncStatus, who = ME) {
    const inc = incidents.find((i) => i.id === id)
    if (!inc || inc.status === status) return
    log(id, who, `Status: ${STATUS_LABEL[inc.status]} to ${STATUS_LABEL[status]}`, 'status')
    incidents = incidents.map((i) => (i.id === id ? { ...i, status } : i))
  }
  function setSeverity(id: string, severity: Severity, who = ME) {
    const inc = incidents.find((i) => i.id === id)
    if (!inc || inc.severity === severity) return
    log(id, who, `Severity: ${inc.severity} to ${severity}`, 'sev')
    incidents = incidents.map((i) => (i.id === id ? { ...i, severity } : i))
  }
  function setCommander(id: string, commander: string) {
    log(id, ME, `Commander: ${commander}`, 'ack')
    incidents = incidents.map((i) => (i.id === id ? { ...i, commander } : i))
  }
  /** Page a person; they acknowledge a few seconds later, as on-call people do. */
  function page(person: string, team: string, incId?: string) {
    const targets = incId ? [incId] : incidents.filter((i) => i.status !== 'resolved' && teamOf(i.service) === team).map((i) => i.id)
    for (const id of targets) log(id, 'Paging', `Paged ${person} (${team})`, 'page')
    toast(`Paged ${person}`, { title: `${team} on-call` })
    later(4000 + Math.round(rnd() * 3000), () => {
      for (const id of targets) log(id, person, 'Acknowledged the page', 'ack')
      toast.success(`${person} acknowledged`)
    })
  }

  function openIncidentFor(e: AlertEvent) {
    const svc = services.find((s) => s.id === e.rowId)
    if (!svc) return
    const errors = e.ruleId === RULE_ERRORS
    const severity: Severity = svc.tier === 'P0' ? (errors ? 'SEV1' : 'SEV2') : errors ? 'SEV2' : 'SEV3'
    const existing = incidents.find((i) => i.service === svc.id && i.status !== 'resolved')
    if (existing) {
      // Escalate an open incident rather than opening a second one.
      if (severity < existing.severity) {
        setSeverity(existing.id, severity, 'Alert rules')
        toast.warning(`${existing.id} escalated to ${severity}`)
      }
      return
    }
    const rota = ROTA[svc.team]
    const inc: Incident = {
      id: `INC-${++incSeq}`,
      title: errors ? `${svc.name}: error rate above ${ERROR_LIMIT}%` : `${svc.name}: p95 latency over the ${SLO_P95} ms SLO`,
      service: svc.id, severity, status: 'triage', commander: rota?.primary ?? 'Unassigned', opened: new Date().toISOString(), source: 'alert',
      timeline: [{ at: Date.now(), who: 'Alert rules', text: `Opened: ${e.ruleName}`, kind: 'open' }],
    }
    incidents = [inc, ...incidents]
    if (rota) page(rota.primary, svc.team, inc.id)
  }
  function newIncident() {
    const svc = services.find((s) => s.id === selectedId) ?? services[0]!
    const id = `INC-${++incSeq}`
    incidents = [{ id, title: `${svc.name}: reported by support`, service: svc.id, severity: 'SEV3', status: 'triage', commander: ME, opened: new Date().toISOString(), source: 'manual',
      timeline: [{ at: Date.now(), who: ME, text: 'Opened by hand', kind: 'open' }] }, ...incidents]
    drawerId = id
  }
  function onCardMove(e: BoardCardMoveEvent<Incident>) {
    setStatus(e.row.id, e.toLane as IncStatus)
  }

  // ---- Incident drawer --------------------------------------------------------
  let drawerId = $state<string | null>(null)
  const drawerInc = $derived(incidents.find((i) => i.id === drawerId) ?? null)
  const drawerSvc = $derived(drawerInc ? services.find((s) => s.id === drawerInc.service) : undefined)
  const drawerDeploy = $derived(drawerInc ? deploys.find((d) => d.service === drawerInc.service && d.kind === 'deploy') : undefined)
  let note = $state('')
  function addNote() {
    const text = note.trim()
    if (!text || !drawerInc) return
    log(drawerInc.id, ME, text, 'note')
    note = ''
  }

  // ---- Alert rules (Enterprise) ---------------------------------------------
  const RULE_P95 = 'ops-p95-slo'
  const RULE_ERRORS = 'ops-error-rate'
  const OUR_RULES = new Set([RULE_P95, RULE_ERRORS])
  const exprColumns: ExprColumn[] = [
    { id: 'name', name: 'Service', type: 'text' },
    { id: 'team', name: 'Team', type: 'text' },
    { id: 'tier', name: 'Tier', type: 'text' },
    { id: 'region', name: 'Region', type: 'text' },
    { id: 'rps', name: 'Requests / s', type: 'number' },
    { id: 'p95', name: 'p95 latency (ms)', type: 'number' },
    { id: 'errorPct', name: 'Error rate (%)', type: 'number' },
    { id: 'cpu', name: 'CPU (%)', type: 'number' },
  ]
  const seededRules: AlertRule[] = [
    {
      id: RULE_P95, name: `p95 over the ${SLO_P95} ms SLO`, enabled: true, severity: 'warning', scope: 'row',
      predicate: { kind: 'cmp', column: 'p95', op: 'greaterThan', value: SLO_P95 },
      trigger: { type: 'dataChange' },
      actions: [{ kind: 'toast', message: '{name}: p95 is {value} ms' }, { kind: 'highlight', style: { background: '#fef3c7', color: '#92400e' } }],
      createdAt: 0,
    },
    {
      id: RULE_ERRORS, name: `Error rate over ${ERROR_LIMIT}%`, enabled: true, severity: 'error', scope: 'row',
      predicate: { kind: 'cmp', column: 'errorPct', op: 'greaterThan', value: ERROR_LIMIT },
      trigger: { type: 'dataChange' },
      actions: [{ kind: 'toast', message: '{name}: error rate {value}%' }, { kind: 'highlight', style: { background: '#fee2e2', color: '#991b1b' } }],
      createdAt: 0,
    },
  ]
  let alertFormats = $state<ConditionalFormat<Service>[]>([])

  // The alert log is shared across the page; only events from this
  // workspace's rules count, and only the ones fired after it mounted.
  const keyOf = (e: AlertEvent) => `${e.ruleId}|${e.rowId ?? ''}|${e.firedAt}`
  const mountedAt = Date.now()
  const seen = new Set(alertStore.events.map(keyOf))
  const feed = $derived(alertStore.events.filter((e) => OUR_RULES.has(e.ruleId) && e.firedAt >= mountedAt))
  const unacked = $derived(feed.filter((e) => !e.acknowledged).length)
  /** Acknowledge this workspace's alerts only; the log is shared with the page. */
  function ackAll() {
    for (const e of feed) {
      if (!e.acknowledged) alertStore.acknowledge(alertStore.events.indexOf(e))
    }
  }
  const incidentForService = (id: string | undefined) => incidents.find((i) => i.service === id && i.status !== 'resolved')
  $effect(() => {
    const events = alertStore.events
    untrack(() => {
      for (const e of [...events].reverse()) {
        const k = keyOf(e)
        if (seen.has(k)) continue
        seen.add(k)
        if (OUR_RULES.has(e.ruleId) && e.rowId) openIncidentFor(e)
      }
    })
  })

  // ---- Selection + charts -------------------------------------------------------
  let selectedId = $state('checkout-api')
  const selected = $derived(services.find((s) => s.id === selectedId) ?? services[0]!)
  const latencySpec = $derived.by<ChartSpec>(() => {
    void histVersion
    return {
      type: 'line',
      categories: clock,
      xAxis: { labelRotation: 0 },
      series: [
        { label: 'p99', values: [...(p99Hist.get(selected.id) ?? [])], color: '#93c5fd', marker: 'none', smooth: 'monotone' },
        { label: 'p95', values: selected.p95History, color: '#2563eb', type: 'area', marker: 'none', smooth: 'monotone' },
        { label: 'p50', values: [...(p50Hist.get(selected.id) ?? [])], color: '#64748b', marker: 'none', smooth: 'monotone' },
      ],
      referenceLines: [{ value: SLO_P95, label: `SLO ${SLO_P95} ms`, dashed: true, color: '#dc2626' }],
      yAxisTitle: 'ms',
    }
  })
  const errorSpec = $derived.by<ChartSpec>(() => {
    void histVersion
    return {
      type: 'area',
      categories: clock,
      xAxis: { labelRotation: 0 },
      series: [{ label: 'Errors (%)', values: [...(errHistory.get(selected.id) ?? [])], color: '#d97706', marker: 'none', smooth: 'monotone' }],
      referenceLines: [{ value: ERROR_LIMIT, label: `Limit ${ERROR_LIMIT}%`, dashed: true, color: '#dc2626' }],
      yAxisTitle: '%',
    }
  })

  // ---- KPIs ---------------------------------------------------------------------
  const healthy = $derived(services.filter((s) => s.status === 'healthy').length)
  const fleetP95 = $derived.by(() => {
    const sorted = services.map((s) => s.p95).sort((a, b) => a - b)
    return sorted[Math.floor(sorted.length / 2)] ?? 0
  })
  const totalRps = $derived(services.reduce((n, s) => n + s.rps, 0))
  const fleetErr = $derived(round(services.reduce((n, s) => n + s.errorPct * s.rps, 0) / Math.max(1, totalRps), 2))

  // ---- Grids --------------------------------------------------------------------
  let servicesApi = $state<EnterpriseGridApi<any, Service> | null>(null)
  let incidentsApi = $state<EnterpriseGridApi<any, Incident> | null>(null)
  let incidentView = $state<'board' | 'table'>('board')

  const serviceColumns: ColumnDef<any, Service>[] = [
    { id: 'name', field: 'name', header: 'Service', width: 190, cell: (ctx) => renderSnippet(ServiceCell, { row: ctx.row.original }) },
    { id: 'status', field: 'status', header: 'Status', width: 104, cell: (ctx) => renderSnippet(StatusCell, { row: ctx.row.original }) },
    { id: 'tier', field: 'tier', header: 'Tier', width: 64 },
    { id: 'p95', field: 'p95', header: 'p95 ms', width: 88, format: { type: 'number' } },
    { id: 'trend', field: 'p95History', header: 'p95, last 60 s', width: 130, sparkline: { type: 'area', color: '#2563eb', lineWidth: 1.5 } },
    { id: 'errorPct', field: 'errorPct', header: 'Errors', width: 84, cell: (ctx) => renderSnippet(ErrorCell, { row: ctx.row.original }) },
    { id: 'rps', field: 'rps', header: 'Req/s', width: 88, format: { type: 'number' } },
    { id: 'cpu', field: 'cpu', header: 'CPU %', width: 76, format: { type: 'number' } },
    { id: 'region', field: 'region', header: 'Region', width: 92 },
    { id: 'version', field: 'version', header: 'Version', width: 96 },
  ]
  const incidentColumns: ColumnDef<any, Incident>[] = [
    { field: 'id', header: 'ID', width: 96, editable: false },
    { field: 'title', header: 'Title', width: 280, editorType: 'text' },
    { field: 'severity', header: 'Sev', width: 80, editorType: 'list', editorOptions: ['SEV1', 'SEV2', 'SEV3'] },
    { field: 'status', header: 'Status', width: 130, editorType: 'list', editorOptions: ['triage', 'investigating', 'mitigated', 'resolved'] },
    { field: 'commander', header: 'Commander', width: 140, editorType: 'text' },
    { field: 'service', header: 'Service', width: 140, editable: false },
    { field: 'opened', header: 'Opened', width: 150, editable: false, format: { type: 'datetime', pattern: 'short' } },
  ]
  const lanes = [
    { id: 'triage', title: 'Triage', color: '#dc2626' },
    { id: 'investigating', title: 'Investigating', color: '#d97706' },
    { id: 'mitigated', title: 'Mitigated', color: '#2563eb' },
    { id: 'resolved', title: 'Resolved', color: '#16a34a' },
  ]

  // ---- Export (Enterprise) ------------------------------------------------------
  const SERVICE_EXPORT: ExportColumn<Service>[] = [
    { field: 'name', header: 'Service' }, { field: 'team', header: 'Team' }, { field: 'tier', header: 'Tier' },
    { field: 'status', header: 'Status' }, { field: 'p95', header: 'p95 (ms)' }, { field: 'errorPct', header: 'Error rate (%)' },
    { field: 'rps', header: 'Requests / s' }, { field: 'cpu', header: 'CPU (%)' }, { field: 'region', header: 'Region' }, { field: 'version', header: 'Version' },
  ]
  const INCIDENT_EXPORT: ExportColumn<Incident>[] = [
    { field: 'id', header: 'ID' }, { field: 'title', header: 'Title' }, { field: 'severity', header: 'Severity' }, { field: 'status', header: 'Status' },
    { field: 'commander', header: 'Commander' }, { field: 'service', header: 'Service' },
    { field: 'opened', header: 'Opened', format: { type: 'datetime', pattern: 'short' } }, { field: 'source', header: 'Source' },
  ]
  const stamp = () => {
    const d = new Date()
    const pad = (n: number) => String(n).padStart(2, '0')
    return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())}-${pad(d.getHours())}${pad(d.getMinutes())}`
  }
  async function run(label: string, job: () => Promise<unknown> | undefined) {
    try {
      await job()
      toast.success(`Exported ${label}`)
    } catch (err) {
      toast.error(`Export failed: ${err instanceof Error ? err.message : String(err)}`)
    }
  }
  const exportServices = (format: ExportFormat) =>
    run(`services to ${format.toUpperCase()}`, () => servicesApi?.exportData({ format, filename: `services-${stamp()}`, columns: SERVICE_EXPORT, rows: 'all' }))
  const exportIncidents = (format: ExportFormat) =>
    run(`incidents to ${format.toUpperCase()}`, () => incidentsApi?.exportData({ format, filename: `incidents-${stamp()}`, columns: INCIDENT_EXPORT, rows: incidents }))
  const exportItems: MenuItem[] = [
    { label: 'Services snapshot to Excel', onSelect: () => exportServices('xlsx') },
    { label: 'Services snapshot to PDF', onSelect: () => exportServices('pdf') },
    { separator: true },
    { label: 'Incident log to Excel', onSelect: () => exportIncidents('xlsx') },
    { label: 'Incident log to CSV', onSelect: () => exportIncidents('csv') },
  ]
  const injectItems = $derived<MenuItem[]>([
    { label: `Bad deploy on ${selected.name}: latency`, onSelect: () => ship(selected.id, 'latency', 'you', 'Switch the connection pool to lazy init') },
    { label: `Bad deploy on ${selected.name}: errors`, onSelect: () => ship(selected.id, 'errors', 'you', 'Tighten request validation') },
    { separator: true },
    { label: `Clean deploy on ${selected.name}`, onSelect: () => ship(selected.id, undefined, 'you', 'Bump dependencies') },
  ])

  // ---- Dock layout ----------------------------------------------------------------
  // The board sits under the service grid, in the wide column, so all four
  // lanes fit; the charts and logs are narrow by nature.
  const LAYOUT_KEY = 'svgrid-demo-ops-layout-v3'
  const defaultLayout = (): DockManagerState => ({
    main: dockGroup('row', [
      dockGroup('column', [
        dockTabs([dockPane('services', 'Services', { closable: false, minSize: 180 })]),
        dockTabs([dockPane('incidents', 'Incidents', { minSize: 200 })]),
      ], [0.5, 0.5]),
      dockGroup('column', [
        dockTabs([dockPane('latency', 'Latency'), dockPane('errors', 'Errors')]),
        dockTabs([dockPane('deploys', 'Deploys'), dockPane('oncall', 'On-call'), dockPane('feed', 'Alert feed')]),
      ], [0.5, 0.5]),
    ], [0.64, 0.36]),
    floating: [],
    autoHide: [],
  })
  function loadLayout(): DockManagerState {
    try {
      const s = localStorage.getItem(LAYOUT_KEY)
      if (s) return JSON.parse(s) as DockManagerState
    } catch {
      /* storage blocked or malformed: fall back to the default */
    }
    return defaultLayout()
  }
  let workspace = $state<DockManagerState>(loadLayout())
  function saveLayout() {
    try {
      localStorage.setItem(LAYOUT_KEY, JSON.stringify(workspace))
      toast.success('Layout saved; it comes back on reload')
    } catch {
      toast.error('Could not save: storage is blocked in this browser')
    }
  }
  function resetLayout() {
    workspace = defaultLayout()
    try { localStorage.removeItem(LAYOUT_KEY) } catch { /* ignore */ }
  }

  function onServicesReady(a: SvGridApi<any, Service>) { servicesApi = installEnterprise(a) }
  function onIncidentsReady(a: SvGridApi<any, Incident>) { incidentsApi = installEnterprise(a) }

  // Status and severity colours carry meaning, so they stay literal.
  const STATUS_COLOR: Record<Status, string> = { healthy: '#16a34a', degraded: '#d97706', down: '#dc2626' }
  const SEV_COLOR: Record<Severity, string> = { SEV1: '#dc2626', SEV2: '#d97706', SEV3: '#64748b' }
  const SEVERITY_COLOR: Record<string, string> = { error: '#dc2626', warning: '#d97706', info: '#2563eb', success: '#16a34a' }
  const LANE_COLOR: Record<IncStatus, string> = { triage: '#dc2626', investigating: '#d97706', mitigated: '#2563eb', resolved: '#16a34a' }
  const TL_ICON: Record<TimelineEntry['kind'], string> = {
    open: 'M12 8v4 M12 16h.01 M12 3a9 9 0 1 0 0 18 9 9 0 0 0 0-18z',
    status: 'M5 12h14 M13 6l6 6-6 6',
    sev: 'M12 3 2 20h20z M12 10v4 M12 17h.01',
    page: 'M6 16v-5a6 6 0 0 1 12 0v5l2 2H4z M10 21h4',
    ack: 'M5 13l4 4L19 7',
    note: 'M4 5h16v11H8l-4 4z',
    deploy: 'M9 14 4 9l5-5 M4 9h10a6 6 0 0 1 0 12h-3',
  }
  const SEVERITIES: Severity[] = ['SEV1', 'SEV2', 'SEV3']
  const STATUSES: IncStatus[] = ['triage', 'investigating', 'mitigated', 'resolved']
  const ROTA_ROWS = Object.entries(ROTA)
</script>

{#snippet ico(d: string, size = 15)}
  <svg viewBox="0 0 24 24" width={size} height={size} fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path {d} /></svg>
{/snippet}

{#snippet ServiceCell(props: { row: Service })}
  <span class="ops-svc">
    <span class="ops-dot" style:background={STATUS_COLOR[props.row.status]}></span>
    <span class="ops-svc-txt"><strong>{props.row.name}</strong><span>{props.row.team}</span></span>
  </span>
{/snippet}
{#snippet StatusCell(props: { row: Service })}
  <span class="ops-pill" style:--c={STATUS_COLOR[props.row.status]}>{props.row.status}</span>
{/snippet}
{#snippet ErrorCell(props: { row: Service })}
  <span class="ops-num" class:is-bad={props.row.errorPct > ERROR_LIMIT} class:is-warn={props.row.errorPct > 2 && props.row.errorPct <= ERROR_LIMIT}>{props.row.errorPct.toFixed(2)}%</span>
{/snippet}
{#snippet incidentCard(i: Incident)}
  <!-- svelte-ignore a11y_click_events_have_key_events -->
  <!-- svelte-ignore a11y_no_static_element_interactions -->
  <div class="ops-card" onclick={() => (drawerId = i.id)} title="Open {i.id}">
    <div class="ops-card-top">
      <span class="ops-sev" style:--c={SEV_COLOR[i.severity]}>{i.severity}</span>
      <span class="ops-card-id">{i.id}</span>
      <span class="ops-card-age">{age(i.opened)}</span>
    </div>
    <div class="ops-card-title">{i.title}</div>
    <div class="ops-card-foot">
      <SvAvatar name={i.commander} size={18} />
      <span class="ops-card-who">{i.commander}</span>
      {#if i.source === 'alert'}<span class="ops-card-src" title="Opened by an alert rule" aria-label="Opened by an alert rule">{@render ico('M6 16v-5a6 6 0 0 1 12 0v5l2 2H4z M10 21h4', 12)}</span>{/if}
    </div>
  </div>
{/snippet}

<div class="ops">
  <header class="ops-head">
    <div class="ops-title">
      <span class="ops-logo">{@render ico('M3 12h4l3-8 4 16 3-8h4', 18)}</span>
      <div>
        <h2>Ops center <span class="ops-live" class:is-paused={paused}>{paused ? 'Paused' : 'Live'}</span></h2>
        <p><span class="ops-env">production</span> us-east-1 · {services.length} services · <span class="ops-utc">{utc} UTC</span></p>
      </div>
    </div>
    <div class="ops-tools">
      <button type="button" class="ops-btn" onclick={() => (paused = !paused)}>{@render ico(paused ? 'M8 5v14l11-7z' : 'M7 5h3v14H7z M14 5h3v14h-3z')}{paused ? 'Resume' : 'Pause'}</button>
      <SvMenu items={injectItems}>
        {#snippet anchor()}<button type="button" class="ops-btn">{@render ico('M12 19V5 M5 12l7-7 7 7')}Deploy</button>{/snippet}
      </SvMenu>
      <SvMenu items={exportItems}>
        {#snippet anchor()}<button type="button" class="ops-btn">{@render ico('M12 3v12 M8 11l4 4 4-4 M4 17v3h16v-3')}Export</button>{/snippet}
      </SvMenu>
      <button type="button" class="ops-btn" onclick={saveLayout}>Save layout</button>
      <button type="button" class="ops-btn" onclick={resetLayout}>Reset</button>
      <SvGridAlerts data={services} columns={exprColumns} getRowId={(s) => s.id} rules={seededRules} storageKey="svgrid-demo:ops-alerts" bind:formats={alertFormats} toastCooldownMs={8000} onJump={(e) => { if (e.rowId) selectedId = e.rowId }} />
    </div>
  </header>

  <div class="ops-kpis">
    <div class="ops-kpi"><span>Healthy</span><strong class:is-warn={healthy < services.length}>{healthy}<small> / {services.length}</small></strong></div>
    <div class="ops-kpi"><span>Median p95</span><strong>{fleetP95}<small> ms</small></strong></div>
    <div class="ops-kpi"><span>Error rate</span><strong class:is-bad={fleetErr > 2}>{fleetErr.toFixed(2)}<small>%</small></strong></div>
    <div class="ops-kpi"><span>Traffic</span><strong>{Math.round(totalRps / 100) / 10}<small>k req/s</small></strong></div>
    <div class="ops-kpi"><span>Open incidents</span><strong class:is-bad={openSev1 > 0}>{openIncidents}{#if openSev1}<small> ({openSev1} SEV1)</small>{/if}</strong></div>
    <div class="ops-kpi"><span>Alerts fired</span><strong>{feed.length}{#if unacked}<small> ({unacked} new)</small>{/if}</strong></div>
  </div>

  <div class="ops-stage">
    <SvDockManager bind:workspace minSize={120} keepAlive>
      {#snippet pane(p)}
        {#if p.id === 'services'}
          <div class="ops-pane">
            <SvGrid
              data={services}
              columns={serviceColumns}
              getRowId={(s) => s.id}
              conditionalFormats={alertFormats}
              sortable
              selectionMode="none"
              enableRowSummaries={false}
              rowHeight={44}
              containerHeight="100%"
              initialColumnPinning={{ left: ['name'] }}
              columnVirtualization={false}
              rowClass={({ row }) => ({ 'ops-row-sel': row.id === selectedId })}
              onRowClick={(e) => (selectedId = e.row.id)}
              onApiReady={onServicesReady}
            />
          </div>
        {:else if p.id === 'latency' || p.id === 'errors'}
          {@const inc = incidentForService(selected.id)}
          <div class="ops-pane ops-chart">
            <div class="ops-chart-head">
              <strong>{selected.name}</strong>
              <span class="ops-pill" style:--c={STATUS_COLOR[selected.status]}>{selected.status}</span>
              <span class="ops-muted">{p.id === 'latency' ? `p95 ${selected.p95} ms` : `errors ${selected.errorPct.toFixed(2)}%`} · {selected.version} · on call {ROTA[selected.team]?.primary}</span>
              {#if inc}<button type="button" class="ops-link" onclick={() => (drawerId = inc.id)}>{inc.id}</button>{/if}
            </div>
            <div class="ops-chart-body">
              <SvChart spec={p.id === 'latency' ? latencySpec : errorSpec} legend={p.id === 'latency'} autosize animate={false} />
            </div>
          </div>
        {:else if p.id === 'incidents'}
          <div class="ops-pane ops-inc">
            <div class="ops-inc-bar">
              <div class="ops-seg" role="group" aria-label="Incident view">
                <button type="button" class:is-on={incidentView === 'board'} aria-pressed={incidentView === 'board'} onclick={() => (incidentView = 'board')}>Board</button>
                <button type="button" class:is-on={incidentView === 'table'} aria-pressed={incidentView === 'table'} onclick={() => (incidentView = 'table')}>Table</button>
              </div>
              <span class="ops-muted">The same grid, two views. {openIncidents} open; click one for its timeline.</span>
              <button type="button" class="ops-btn ops-btn-sm" onclick={newIncident}>{@render ico('M12 5v14 M5 12h14', 13)}New</button>
            </div>
            <div class="ops-inc-grid">
              {#if incidentView === 'board'}
                <SvGrid
                  data={incidents}
                  columns={incidentColumns}
                  getRowId={(i) => i.id}
                  containerHeight="100%"
                  onApiReady={onIncidentsReady}
                  board={{ groupBy: 'status', lanes, card: incidentCard, onCardMove, searchable: false, laneSummary: (list) => `${list.length}` }}
                />
              {:else}
                <SvGrid
                  data={incidents}
                  columns={incidentColumns}
                  getRowId={(i) => i.id}
                  sortable
                  filterable
                  enableInlineEditing
                  selectionMode="none"
                  enableRowSummaries={false}
                  rowHeight={36}
                  containerHeight="100%"
                  onApiReady={onIncidentsReady}
                  onRowDoubleClick={(e) => (drawerId = e.row.id)}
                  onCellValueChange={() => (incidents = [...incidents])}
                />
              {/if}
            </div>
          </div>
        {:else if p.id === 'deploys'}
          <div class="ops-pane ops-list">
            {#each deploys as d (d.id)}
              <div class="ops-dep">
                <span class="ops-dep-ic" class:is-rb={d.kind === 'rollback'}>{@render ico(d.kind === 'rollback' ? 'M9 14 4 9l5-5 M4 9h10a6 6 0 0 1 0 12h-3' : 'M12 19V5 M5 12l7-7 7 7', 13)}</span>
                <div class="ops-dep-txt">
                  <span><strong>{d.service}</strong> {d.from} → {d.version}{#if d.rolledBack}<span class="ops-tag">rolled back</span>{/if}</span>
                  <span class="ops-dep-msg">{d.message}</span>
                  <span class="ops-muted"><code>{d.sha}</code> · {d.kind === 'rollback' ? `rollback by ${d.author}` : `by ${d.author}`} · {d.state === 'deploying' ? 'deploying' : ago(d.at)}</span>
                  {#if d.state === 'deploying'}<span class="ops-progress" role="progressbar" aria-valuenow={d.progress} aria-valuemin={0} aria-valuemax={100} aria-label="Deploy progress"><span style:width="{d.progress}%"></span></span>{/if}
                </div>
                {#if canRollback(d)}
                  <button type="button" class="ops-btn ops-btn-sm" onclick={() => rollback(d)}>Roll back</button>
                {/if}
              </div>
            {/each}
          </div>
        {:else if p.id === 'oncall'}
          <div class="ops-pane ops-list">
            {#each ROTA_ROWS as [team, r] (team)}
              {@const open = incidents.filter((i) => i.status !== 'resolved' && teamOf(i.service) === team).length}
              <div class="ops-dep">
                <SvAvatar name={r.primary} size={30} status="online" />
                <div class="ops-dep-txt">
                  <span><strong>{r.primary}</strong> <span class="ops-muted">· {team}</span>{#if open}<span class="ops-tag ops-tag-bad">{open} open</span>{/if}</span>
                  <span class="ops-muted">Primary until {r.until}:00 · secondary {r.secondary}</span>
                </div>
                <button type="button" class="ops-btn ops-btn-sm" onclick={() => page(r.primary, team)}>Page</button>
              </div>
            {/each}
          </div>
        {:else if p.id === 'feed'}
          <div class="ops-pane ops-list">
            {#if feed.length}
              <div class="ops-list-head">
                <span class="ops-muted">{unacked} unacknowledged of {feed.length}</span>
                <button type="button" class="ops-btn ops-btn-sm" disabled={unacked === 0} onclick={ackAll}>Acknowledge all</button>
              </div>
            {/if}
            {#if feed.length === 0}
              <div class="ops-empty">No alerts yet. The scripted deploy trips one a few seconds after load, or ship a bad one from Deploy.</div>
            {/if}
            {#each feed as e (keyOf(e))}
              {@const inc = incidentForService(e.rowId)}
              <div class="ops-alert" class:is-ack={e.acknowledged}>
                <span class="ops-dot" style:background={SEVERITY_COLOR[e.severity] ?? '#64748b'}></span>
                <div class="ops-dep-txt">
                  <span>{e.message}</span>
                  <span class="ops-muted">{e.ruleName} · {clockTime(e.firedAt)}{#if inc} · <button type="button" class="ops-link" onclick={() => (drawerId = inc.id)}>{inc.id}</button>{/if}</span>
                </div>
                {#if !e.acknowledged}
                  <button type="button" class="ops-btn ops-btn-sm" onclick={() => alertStore.acknowledge(alertStore.events.indexOf(e))}>Ack</button>
                {/if}
              </div>
            {/each}
          </div>
        {/if}
      {/snippet}
    </SvDockManager>
  </div>
</div>

<SvDrawer open={drawerInc != null} onClose={() => (drawerId = null)} side="right" size="440px" title={drawerInc ? `${drawerInc.id} · ${drawerInc.title}` : ''}>
  {#if drawerInc}
    {@const inc = drawerInc}
    <div class="ops-dr">
      <div class="ops-dr-row">
        <span class="ops-dr-label">Severity</span>
        <div class="ops-seg" role="group" aria-label="Severity">
          {#each SEVERITIES as s (s)}
            <button type="button" class:is-on={inc.severity === s} style:--c={SEV_COLOR[s]} aria-pressed={inc.severity === s} onclick={() => setSeverity(inc.id, s)}>{s}</button>
          {/each}
        </div>
      </div>
      <div class="ops-dr-row">
        <span class="ops-dr-label">Status</span>
        <div class="ops-seg" role="group" aria-label="Status">
          {#each STATUSES as s (s)}
            <button type="button" class:is-on={inc.status === s} aria-pressed={inc.status === s} onclick={() => setStatus(inc.id, s)}>{STATUS_LABEL[s]}</button>
          {/each}
        </div>
      </div>
      <div class="ops-dr-row">
        <span class="ops-dr-label">Commander</span>
        <select class="ops-select" value={inc.commander} onchange={(e) => setCommander(inc.id, e.currentTarget.value)} aria-label="Commander">
          {#each PEOPLE as name (name)}<option value={name}>{name}</option>{/each}
        </select>
        <button type="button" class="ops-btn ops-btn-sm" onclick={() => page(inc.commander, teamOf(inc.service), inc.id)}>Page</button>
      </div>

      {#if drawerSvc}
        <div class="ops-dr-card">
          <div class="ops-dr-card-head">
            <span class="ops-dot" style:background={STATUS_COLOR[drawerSvc.status]}></span>
            <strong>{drawerSvc.name}</strong>
            <span class="ops-pill" style:--c={STATUS_COLOR[drawerSvc.status]}>{drawerSvc.status}</span>
            <button type="button" class="ops-link" onclick={() => (selectedId = drawerSvc.id)}>Show in charts</button>
          </div>
          <div class="ops-dr-stats">
            <span><small>p95</small>{drawerSvc.p95} ms</span>
            <span><small>Errors</small>{drawerSvc.errorPct.toFixed(2)}%</span>
            <span><small>Traffic</small>{drawerSvc.rps.toLocaleString()} req/s</span>
            <span><small>Version</small>{drawerSvc.version}</span>
          </div>
          {#if drawerDeploy}
            <div class="ops-dr-deploy">
              <span class="ops-muted">Last deploy {drawerDeploy.from} → {drawerDeploy.version} by {drawerDeploy.author}, {drawerDeploy.state === 'deploying' ? 'in progress' : ago(drawerDeploy.at)}{#if drawerDeploy.rolledBack} (rolled back){/if}</span>
              {#if canRollback(drawerDeploy)}<button type="button" class="ops-btn ops-btn-sm" onclick={() => drawerDeploy && rollback(drawerDeploy)}>Roll back</button>{/if}
            </div>
          {/if}
        </div>
      {/if}

      <h3 class="ops-dr-h">Timeline</h3>
      <ol class="ops-tl">
        {#each [...inc.timeline].reverse() as t, i (t.at + t.text + i)}
          <li class="ops-tl-item" data-kind={t.kind}>
            <span class="ops-tl-ic">{@render ico(TL_ICON[t.kind], 13)}</span>
            <div class="ops-tl-txt">
              <span>{#if t.kind === 'note'}<strong>{t.who}</strong> {t.text}{:else}{t.text}{#if t.who !== 'Alert rules' && t.who !== 'Paging' && !t.text.includes(t.who)}{' '}<span class="ops-muted">by {t.who}</span>{/if}{/if}</span>
              <span class="ops-muted">{clockTime(t.at)} · {ago(t.at)}</span>
            </div>
          </li>
        {/each}
      </ol>
      <form class="ops-note" onsubmit={(e) => { e.preventDefault(); addNote() }}>
        <textarea bind:value={note} rows="2" placeholder="Add a note to the timeline" aria-label="Note" onkeydown={(e) => { if ((e.ctrlKey || e.metaKey) && e.key === 'Enter') { e.preventDefault(); addNote() } }}></textarea>
        <button type="submit" class="ops-btn ops-btn-sm" disabled={!note.trim()}>Add note</button>
      </form>
    </div>
  {/if}
  {#snippet footer()}
    {#if drawerInc}
      {@const inc = drawerInc}
      <div class="ops-dr-foot">
        <span class="ops-muted">Opened {age(inc.opened) === 'now' ? 'just now' : `${age(inc.opened)} ago`} {inc.source === 'alert' ? 'by an alert rule' : 'by hand'}</span>
        {#if inc.status === 'resolved'}
          <button type="button" class="ops-btn" onclick={() => setStatus(inc.id, 'investigating')}>Reopen</button>
        {:else}
          <button type="button" class="ops-btn ops-btn-primary" style:--c={LANE_COLOR.resolved} onclick={() => { setStatus(inc.id, 'resolved'); toast.success(`${inc.id} resolved`) }}>Resolve</button>
        {/if}
      </div>
    {/if}
  {/snippet}
</SvDrawer>

<SvToaster position="bottom-right" />

<style>
  .ops {
    display: flex;
    flex-direction: column;
    flex: 1 1 auto;
    min-height: 760px;
    height: 100%;
    border: 1px solid var(--sg-border, #e5e7eb);
    border-radius: 12px;
    overflow: hidden;
    background: var(--sg-bg, #fff);
    color: var(--sg-fg, #0f172a);
    font-size: 13px;
  }
  .ops-muted { color: var(--sg-muted, #64748b); }

  .ops-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; padding: 12px 16px; border-bottom: 1px solid var(--sg-border, #e5e7eb); flex: none; }
  .ops-title { display: flex; align-items: center; gap: 12px; min-width: 0; }
  .ops-logo { display: grid; place-items: center; width: 34px; height: 34px; border-radius: 8px; background: var(--sg-fg, #0f172a); color: var(--sg-bg, #fff); flex: none; }
  .ops-title h2 { margin: 0; font-size: 16px; font-weight: 650; display: flex; align-items: center; gap: 8px; }
  .ops-title p { margin: 2px 0 0; font-size: 12px; color: var(--sg-muted, #64748b); display: flex; align-items: center; gap: 5px; flex-wrap: wrap; }
  /* Production red-ish pill is a warning label, like every deploy tool shows. */
  .ops-env { font-size: 10.5px; font-weight: 700; padding: 0 6px; border-radius: 4px; color: #b91c1c; background: color-mix(in srgb, #dc2626 12%, transparent); }
  .ops-utc { font-variant-numeric: tabular-nums; }
  /* Live / paused are status, so green and amber stay literal. */
  .ops-live { font-size: 10.5px; font-weight: 700; letter-spacing: 0.03em; text-transform: uppercase; color: #15803d; background: color-mix(in srgb, #16a34a 14%, transparent); padding: 2px 8px; border-radius: 999px; }
  .ops-live.is-paused { color: #b45309; background: color-mix(in srgb, #d97706 14%, transparent); }
  .ops-tools { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
  .ops-btn {
    display: inline-flex; align-items: center; gap: 6px; height: 32px; padding: 0 11px;
    border: 1px solid var(--sg-border, #e5e7eb); border-radius: 7px; background: var(--sg-bg, #fff);
    color: var(--sg-fg, #0f172a); font: inherit; font-size: 12.5px; font-weight: 500; cursor: pointer; white-space: nowrap;
  }
  .ops-btn:hover { background: var(--sg-row-hover-bg, #f1f5f9); }
  .ops-btn:focus-visible { outline: 2px solid var(--sg-accent, #2563eb); outline-offset: 1px; }
  .ops-btn:disabled { opacity: 0.45; cursor: default; }
  .ops-btn-sm { height: 26px; padding: 0 8px; font-size: 12px; }
  .ops-btn-primary { background: var(--c); border-color: var(--c); color: #fff; }
  .ops-btn-primary:hover { background: color-mix(in srgb, var(--c) 88%, #000); }
  .ops-link { border: 0; background: none; padding: 0; font: inherit; font-size: 12px; font-weight: 600; color: var(--sg-accent, #2563eb); cursor: pointer; }
  .ops-link:hover { text-decoration: underline; }

  .ops-kpis { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); border-bottom: 1px solid var(--sg-border, #e5e7eb); flex: none; }
  .ops-kpi { display: flex; flex-direction: column; gap: 2px; padding: 9px 16px; border-right: 1px solid var(--sg-border, #e5e7eb); min-width: 0; }
  .ops-kpi:last-child { border-right: 0; }
  .ops-kpi span { font-size: 11px; color: var(--sg-muted, #64748b); white-space: nowrap; }
  .ops-kpi strong { font-size: 19px; font-weight: 650; font-variant-numeric: tabular-nums; line-height: 1.15; white-space: nowrap; }
  .ops-kpi small { font-size: 12px; font-weight: 500; color: var(--sg-muted, #64748b); }
  .ops-kpi strong.is-bad, .ops :global(.ops-num.is-bad) { color: #dc2626; }
  .ops-kpi strong.is-warn, .ops :global(.ops-num.is-warn) { color: #b45309; }
  .ops-kpi strong.is-bad small, .ops-kpi strong.is-warn small { color: inherit; opacity: 0.8; }

  .ops-stage { flex: 1 1 0; min-height: 0; padding: 8px; display: flex; flex-direction: column; }
  .ops-stage > :global(*) { flex: 1 1 0; min-height: 0; }
  .ops-pane { height: 100%; min-height: 0; display: flex; flex-direction: column; box-sizing: border-box; }
  .ops-pane > :global(.sv-grid-root-fill), .ops-pane > :global(*:only-child) { flex: 1 1 0; min-height: 0; }
  .ops-pane :global(.sv-grid-row) { cursor: pointer; }

  /* Service grid cells */
  .ops :global(.ops-svc) { display: inline-flex; align-items: center; gap: 9px; min-width: 0; }
  .ops :global(.ops-dot), .ops-dr :global(.ops-dot) { width: 8px; height: 8px; border-radius: 999px; flex: none; display: inline-block; }
  .ops :global(.ops-svc-txt) { display: flex; flex-direction: column; line-height: 1.2; min-width: 0; }
  .ops :global(.ops-svc-txt strong) { font-weight: 600; overflow: hidden; text-overflow: ellipsis; }
  .ops :global(.ops-svc-txt span) { font-size: 11.5px; color: var(--sg-muted, #64748b); }
  .ops :global(.ops-pill), .ops-dr .ops-pill { display: inline-block; font-size: 11px; font-weight: 600; padding: 1px 8px; border-radius: 999px; color: var(--c); background: color-mix(in srgb, var(--c) 14%, transparent); text-transform: capitalize; }
  .ops :global(.ops-num) { font-variant-numeric: tabular-nums; }
  .ops :global(.ops-row-sel > td) { background: var(--sg-selection-bg, #eff6ff); }

  /* Charts */
  .ops-chart-head { display: flex; align-items: center; gap: 8px; padding: 8px 12px 0; flex: none; flex-wrap: wrap; }
  .ops-chart-head .ops-muted { font-size: 12px; }
  .ops-chart-body { flex: 1 1 0; min-height: 0; display: flex; flex-direction: column; padding: 4px 8px 8px; }
  .ops-chart-body > :global(*) { flex: 1 1 0; min-height: 0; }

  /* Incidents */
  .ops-inc { --sg-board-lane-w: 158px; }
  .ops-inc-bar { display: flex; align-items: center; gap: 10px; padding: 8px 10px; flex: none; }
  .ops-inc-bar .ops-muted { flex: 1; font-size: 12px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .ops-inc-grid { flex: 1 1 0; min-height: 0; display: flex; flex-direction: column; }
  .ops-inc-grid > :global(*) { flex: 1 1 0; min-height: 0; }
  .ops-seg { display: inline-flex; border: 1px solid var(--sg-border, #e5e7eb); border-radius: 7px; overflow: hidden; flex: none; }
  .ops-seg button { border: 0; background: var(--sg-bg, #fff); color: var(--sg-fg, #0f172a); font: inherit; font-size: 12px; padding: 4px 11px; cursor: pointer; }
  .ops-seg button + button { border-left: 1px solid var(--sg-border, #e5e7eb); }
  .ops-seg button.is-on { background: var(--c, var(--sg-fg, #0f172a)); color: var(--sg-bg, #fff); }
  .ops :global(.ops-card) { display: flex; flex-direction: column; gap: 6px; cursor: pointer; }
  .ops :global(.ops-card-top) { display: flex; align-items: center; gap: 6px; font-size: 11px; white-space: nowrap; }
  .ops :global(.ops-sev) { font-weight: 700; padding: 0 6px; border-radius: 4px; color: var(--c); background: color-mix(in srgb, var(--c) 14%, transparent); }
  .ops :global(.ops-card-id) { color: var(--sg-muted, #64748b); font-variant-numeric: tabular-nums; }
  .ops :global(.ops-card-src) { display: inline-flex; margin-left: auto; color: var(--sg-muted, #64748b); }
  .ops :global(.ops-card-who) { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
  .ops :global(.ops-card-age) { margin-left: auto; color: var(--sg-muted, #64748b); }
  .ops :global(.ops-card-title) { font-weight: 600; font-size: 12.5px; line-height: 1.35; }
  .ops :global(.ops-card-foot) { display: flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--sg-muted, #64748b); }

  /* Lists: deploys, on-call, alert feed */
  .ops-list { overflow: auto; padding: 0 0 4px; }
  .ops-list-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 6px 12px; border-bottom: 1px solid var(--sg-border, #e5e7eb); font-size: 12px; position: sticky; top: 0; background: var(--sg-bg, #fff); z-index: 1; }
  .ops-dep, .ops-alert { display: flex; align-items: center; gap: 10px; padding: 8px 12px; border-bottom: 1px solid var(--sg-border, #e5e7eb); }
  .ops-dep:hover, .ops-alert:hover { background: var(--sg-row-hover-bg, #f8fafc); }
  .ops-dep-ic { display: grid; place-items: center; width: 24px; height: 24px; border-radius: 6px; flex: none; border: 1px solid var(--sg-border, #e5e7eb); color: var(--sg-muted, #64748b); }
  .ops-dep-ic.is-rb { color: #b45309; }
  .ops-dep-txt { display: flex; flex-direction: column; gap: 1px; flex: 1; min-width: 0; }
  .ops-dep-txt > span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  .ops-dep-txt .ops-muted { font-size: 11.5px; }
  .ops-dep-msg { font-size: 12px; }
  .ops-dep-txt code { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 11px; }
  .ops-progress { display: block; height: 4px; margin-top: 4px; border-radius: 2px; background: var(--sg-border, #e5e7eb); overflow: hidden; }
  .ops-progress > span { display: block; height: 100%; background: var(--sg-accent, #2563eb); transition: width 1.2s linear; }
  .ops-alert.is-ack { opacity: 0.55; }
  .ops-tag { margin-left: 6px; font-size: 10.5px; padding: 0 6px; border-radius: 4px; border: 1px solid var(--sg-border, #e5e7eb); color: var(--sg-muted, #64748b); }
  .ops-tag-bad { color: #b91c1c; border-color: color-mix(in srgb, #dc2626 35%, transparent); }
  .ops-empty { padding: 18px 14px; color: var(--sg-muted, #64748b); font-size: 12.5px; line-height: 1.5; }

  /* Incident drawer (portalled, so its rules are not under .ops) */
  .ops-dr { display: flex; flex-direction: column; gap: 14px; font-size: 13px; color: var(--sg-fg, #0f172a); }
  .ops-dr .ops-muted { color: var(--sg-muted, #64748b); }
  .ops-dr-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
  .ops-dr-label { width: 78px; font-size: 12px; font-weight: 600; color: var(--sg-muted, #64748b); }
  .ops-select { font: inherit; font-size: 13px; padding: 4px 8px; border: 1px solid var(--sg-input-border, var(--sg-border, #d1d5db)); border-radius: 6px; background: var(--sg-input-bg, var(--sg-bg, #fff)); color: var(--sg-fg, #0f172a); }
  .ops-dr-card { border: 1px solid var(--sg-border, #e5e7eb); border-radius: 10px; overflow: hidden; }
  .ops-dr-card-head { display: flex; align-items: center; gap: 8px; padding: 10px 12px; background: var(--sg-header-bg, #f8fafc); border-bottom: 1px solid var(--sg-border, #e5e7eb); }
  .ops-dr-card-head .ops-link { margin-left: auto; }
  .ops-dr-stats { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); padding: 10px 12px; gap: 8px; font-variant-numeric: tabular-nums; }
  .ops-dr-stats span { display: flex; flex-direction: column; font-weight: 600; }
  .ops-dr-stats small { font-size: 11px; font-weight: 500; color: var(--sg-muted, #64748b); }
  .ops-dr-deploy { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 8px 12px; border-top: 1px solid var(--sg-border, #e5e7eb); font-size: 12px; }
  .ops-dr-h { margin: 4px 0 0; font-size: 13px; font-weight: 650; }
  .ops-tl { margin: 0; padding: 0; list-style: none; display: flex; flex-direction: column; }
  .ops-tl-item { position: relative; display: flex; gap: 10px; padding: 0 0 12px; }
  .ops-tl-item:not(:last-child)::before { content: ''; position: absolute; left: 11px; top: 24px; bottom: 0; width: 1px; background: var(--sg-border, #e5e7eb); }
  .ops-tl-ic { display: grid; place-items: center; width: 23px; height: 23px; border-radius: 999px; flex: none; border: 1px solid var(--sg-border, #e5e7eb); background: var(--sg-bg, #fff); color: var(--sg-muted, #64748b); }
  /* Timeline kinds use the same status palette as the board. */
  .ops-tl-item[data-kind='open'] .ops-tl-ic { color: #dc2626; }
  .ops-tl-item[data-kind='ack'] .ops-tl-ic { color: #15803d; }
  .ops-tl-item[data-kind='deploy'] .ops-tl-ic { color: #b45309; }
  .ops-tl-item[data-kind='page'] .ops-tl-ic { color: #2563eb; }
  .ops-tl-txt { display: flex; flex-direction: column; gap: 1px; min-width: 0; padding-top: 2px; }
  .ops-tl-txt .ops-muted { font-size: 11.5px; }
  .ops-note { display: flex; flex-direction: column; gap: 6px; align-items: flex-end; }
  .ops-note textarea { width: 100%; box-sizing: border-box; resize: vertical; font: inherit; font-size: 13px; padding: 7px 9px; border: 1px solid var(--sg-input-border, var(--sg-border, #d1d5db)); border-radius: 6px; background: var(--sg-input-bg, var(--sg-bg, #fff)); color: var(--sg-fg, #0f172a); }
  .ops-note textarea:focus { outline: none; border-color: var(--sg-accent, #2563eb); }
  .ops-dr-foot { display: flex; align-items: center; justify-content: space-between; gap: 8px; width: 100%; font-size: 12px; }
  .ops-dr .ops-btn, .ops-dr-foot .ops-btn { display: inline-flex; align-items: center; gap: 6px; height: 30px; padding: 0 11px; border: 1px solid var(--sg-border, #e5e7eb); border-radius: 7px; background: var(--sg-bg, #fff); color: var(--sg-fg, #0f172a); font: inherit; font-size: 12.5px; cursor: pointer; }
  .ops-dr .ops-btn-sm { height: 26px; padding: 0 8px; font-size: 12px; }
  .ops-dr-foot .ops-btn-primary { background: var(--c); border-color: var(--c); color: #fff; }
  .ops-dr .ops-btn:disabled { opacity: 0.45; cursor: default; }
  .ops-dr .ops-link { border: 0; background: none; padding: 0; font: inherit; font-size: 12px; font-weight: 600; color: var(--sg-accent, #2563eb); cursor: pointer; }
  .ops-dr .ops-seg { display: inline-flex; border: 1px solid var(--sg-border, #e5e7eb); border-radius: 7px; overflow: hidden; }
  .ops-dr .ops-seg button { border: 0; background: var(--sg-bg, #fff); color: var(--sg-fg, #0f172a); font: inherit; font-size: 12px; padding: 4px 10px; cursor: pointer; }
  .ops-dr .ops-seg button + button { border-left: 1px solid var(--sg-border, #e5e7eb); }
  .ops-dr .ops-seg button.is-on { background: var(--c, var(--sg-fg, #0f172a)); color: var(--sg-bg, #fff); }

  @media (max-width: 900px) {
    .ops-kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); }
    .ops-kpi:nth-child(3) { border-right: 0; }
    .ops-kpi:nth-child(-n + 3) { border-bottom: 1px solid var(--sg-border, #e5e7eb); }
  }
  @media (max-width: 639px), (max-height: 500px) and (pointer: coarse) {
    .ops { flex-shrink: 0; min-height: 900px; }
    .ops-dr-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  }
</style>

View this example on GitHub

More App Templates examples

  • Mail client - An Outlook-shaped mail client in one file. The inbox is a SvGrid with sender avatars, conversation counts, quick filters, hover actions and bulk actions on ticked rows; the reading pane shows the whole conversation with quoted text folded; the SvRichText composer has recipient chips with contact suggestions, Cc, attachments, a signature and a five-second Undo send. New mail arrives while the page is open, Gmail-style keys work (press ?), an accepted invite lands on the Calendar module (the same grid as a scheduler), and Export writes a folder to Excel, CSV or PDF.